About Product
Are your lenses safe?
Yes. All Eyemua lenses are manufactured in FDA-registered and ISO-certified facilities. Each pair follows strict quality-control procedures before shipping.
Do you offer prescription lenses?
Yes, we offer both plano (non-prescription) and prescription options. If you are unsure about your prescription, please consult your optometrist before purchasing.
Are the colors true to the photos?
We photograph all lenses in natural lighting, but color may vary slightly depending on your eye color, lighting, and screen settings.
About Order
Where do you ship from?
We ship from our fulfillment centers in Asia. This allows us to offer lower prices and stable inventory for global customers.
Will I be charged customs fees?
Most orders pass without additional fees, but local customs regulations vary. Any potential import duties are the customer’s responsibility.
How long is the shipping time?
Shipping time varies by region:
US / Canada: 7–12 business days
UK / Europe: 7–15 business days
Australia: 7–12 business days
Other regions: 10–20 business days
Tracking information will be sent to your email once your order is shipped.
Where is my order and How can I track it?
You can track your order by visiting "Track My Order" in the website navigation bar and entering your email or phone number, as well as your order number.
Returns & Refunds
Do you offer refunds?
We offer refunds only for orders with clear, verifiable product quality issues (e.g., damaged, defective, or incorrect items). Because contact lenses are medical-grade products, we cannot accept returns for: Change of mind
Wrong color chosen
Wrong prescription chosen
Opened or tried-on lenses
Please turn to the Return/Refund Policy and get more details.
What should I do if my item is damaged or defective?
Please contact our support team within 7 days of delivery with:
Order number
Photos or video of the issue
Unopened product condition (if applicable)
We will verify the issue and provide a replacement or refund depending on the situation.
My package is delayed. Can I get a refund?
If the order is still in transit and within the expected time window, we cannot issue a refund. If the package is lost or undelivered after the carrier confirms an issue, we will assist with reshipment.
Order Changes
Can I change or cancel my order?
Yes! You can change or cancel your order anytime before it is shipped. As long as the package hasn’t been dispatched, we’re able to adjust or cancel it for you. After the order enters processing, we are unable to modify it.
I entered the wrong address. What can I do?
If the order has not shipped yet, we can update your address. If the package is already shipped, we cannot change the address or refund the order.
Product Use & Safety
How to put in a contact lens?
Step 1: Take the lens out from the packet gently after washing and drying your hands. Then make sure you are holding the correct side of the lens.
Step 2: Hold up your upper eyelid and pull down your lower lid, then use the index finger to gently place the lens.
Step 3: Look up and down, left and right after putting the lens in so that it will settle into place, then close your eye for a while.
Step 4: Do it again for the other eye through simple steps!
How to remove contact lenses?
Step 1: Wash and dry your hands thoroughly before touching your eyes.
Step 2: Use your clean hand to gently pull down your lower eyelid, then pull up your upper eyelid.
Step 3: Using your index finger and thumb to pinch the lens gently.
Step 4: Look up and slide the lens down gently so that the lens will be kept in your eye, then pinch it off onto your finger. Do it again for the other eye.
How long can I wear the lenses?
Most of our lenses are designed for daily wear up to 8 hours. Please do not sleep, swim, or shower while wearing contact lenses
What to do when lenses irritate the eyes?
Please soak your lenses in a care solution that is exclusive for contact lenses for 24 hours, then rinse and scrub your lenses gently.
Can beginners wear your lenses?
Yes. Our lenses are soft and beginner-friendly. However, if you feel discomfort, dryness, or irritation, remove the lenses immediately.
How should I store the lenses?
Use fresh contact lens solution every time and clean the case regularly.
Safety information about wearing contact lenses.
1. Always wash your hands before wearing, removing or handling your contact lenses.
2. Do not lend, borrow or share used contact lenses, otherwise, it may lead to infection or even blindness to the eyes.
3. Please take off your lenses before sleeping.
4. Insert lenses before putting make-up on around the eyes, and take off lenses before taking make-up off.
5. Please do not attend any water sports when wearing lenses.
6. New contact wearer wears less than 4 hours a day. When your eyes adapted to the lenses, you can wear them longer, but do not exceed 8 hours a day.
How to take care of contact lenses.
1. Clean and disinfect the lens with moderate care solution (Place the contact in the palm of your hand. Wet your lenses with a few drops of care solution and carefully rub the lenses).
2. Use fresh care of the solution each time and discard the solution from the lens case after each use.
3. Remember to change the solution regularly if you do not wear the lens often.
4. Rinse and scrub your lens every 2-3 days to prevent protein precipitation effectively.
5. Keep the lens away from sharp objects because the lenses are very thin and vulnerable.
Contact Us
How can I reach customer support?
You can contact us via:
📩 Email: clientservice@eyemua.com
We respond within 24-48 business hours.